Building Maintenance Case Studies
University of Mary Washington
PBM has partnered with University of Mary Washington since early 2017 to ensure that their historic campus is as clean as it is beautiful. We know that spotless facilities and sparkling windows somehow make a place more vigorous, more optimistic—and that’s important when you’re educating the next generation of leaders and innovators. But it’s about more than looking polished: a clean school is a healthy school, where students and professors can meet on schedule and bring their full attention to every conversation.
University of Mary Washington made the decision to work with PBM because they understood the difference a locally-owned small business can make. The last cleaning company simply didn’t have the adaptability and attention to detail that the university needed. School administrators met directly with our leadership and came up with a cleaning program custom tailored to the college’s needs.
Together, we developed a plan to provide daily, routine custodial maintenance—including both hard floor and carpet cleaning—in all university buildings, from classrooms to offices. We also perform deep cleaning of dormitories and residence halls each summer. And since we’re local, we’ve always been there to help with events and last-minute calls. It’s just the responsible thing to do.
For more than 23 years, PBM has been serving Geico’s offices in Fredericksburg, Virginia. With 550,000 square feet of business space and 4,000 associates, regular and responsible cleaning is critical. And the building isn’t just an office: it also has a gym, a credit union, a convenience store, and a cafeteria, each of which require different processes and supplies to clean properly.
We knew that keeping such a large and complex building in tip-top shape would take more than just elbow grease: we needed a game-plan. So we sat down with the building’s leadership to learn more about their culture and particular cleaning needs. We formulated a strategy tailored to the high traffic, large size, and various departments of their building.
After more than two decades, Geico is still thrilled with the technical experience, reliability, resourcefulness, and customer service our team of cleaning professionals offers: “We expect a high standard of consistent cleaning services. Many janitorial services can sell you on words, but PBM responds with action.”